What is your return window for the Auto Rust Warrior system?

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible, your item must be in the same condition that you received it: unworn or unused, with all original tags, and in its original packaging. You’ll also need the receipt or proof of purchase to initiate the process.

How do I start a return, and who covers the shipping costs?

To start a return, please contact us at autorustwarrior@gmail.com. If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Please note that items sent back to us without first requesting a return will not be accepted. Unless the item is defective or the return is a result of our error, the customer is responsible for the return shipping costs.

Can I exchange my Gen 1 module for a Gen 2 system?

The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item. Please ensure the original item is in its original, uninstalled condition. Once we receive and inspect the returned unit, we will notify you of the approval or rejection of your refund, which you can then apply toward the purchase of a different generation module.

Returns Policy

AutoRustWarrior | Customer Satisfaction Guarantee

1. Returns Process

You may return eligible, uninstalled parts within 30 days of the delivery date. To begin the process, please contact our support team via email at autorustwarrior@gmail.com to request a Return Merchandise Authorization (RMA) number.

Please Note: Returns sent without an approved RMA number will not be accepted and will be returned to the sender at their expense.

2. Parts & Condition Criteria

To qualify for a successful refund, all components must meet the following strict criteria:

Original Packaging: Items must be returned in their original, undamaged manufacturer packaging.
Pristine Condition: Parts cannot be returned if installation has been attempted. This includes any signs of mounting, scratches, or alterations to the wiring (such as cutting, crimping, or stripping wires).
Documentation: Clear photos of the shipping box and the part may be required by our team before an RMA is issued.

3. Shipping Your Return

If your return is approved, we will provide you with the designated return shipping address and detailed logistics instructions.

Prepaid Labels

Provided only if the product arrived damaged, is defective, or if the return is a result of our error.

Standard Returns

For all other returns, the customer is responsible for all associated return shipping costs.

4. Fees and Charges

Restocking Fee	A 15% restocking fee applies to all non-error returns.
Non-Refundable	We do not reimburse labor charges, service fees, or third-party expenses.
Processing Time	Refunds are issued within 7–10 business days after inspection.

5. Warranty Claims

If your unit has been installed and you believe it is malfunctioning, please contact us at autorustwarrior@gmail.com. Warranty claims for defective units are handled as a replacement at no cost to the customer and are not subject to the "uninstalled" return rule.

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Returns Policy

1. Returns Process

2. Parts & Condition Criteria

3. Shipping Your Return

Prepaid Labels

Standard Returns

4. Fees and Charges

5. Warranty Claims

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Returns Policy

1. Returns Process

2. Parts & Condition Criteria

3. Shipping Your Return

Prepaid Labels

Standard Returns

4. Fees and Charges

5. Warranty Claims

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