What is your return window for the Auto Rust Warrior system?

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible, your item must be in the same condition that you received it: unworn or unused, with all original tags, and in its original packaging. You’ll also need the receipt or proof of purchase to initiate the process.

How do I start a return, and who covers the shipping costs?

To start a return, please contact us at autorustwarrior@gmail.com. If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Please note that items sent back to us without first requesting a return will not be accepted. Unless the item is defective or the return is a result of our error, the customer is responsible for the return shipping costs.

Can I exchange my Gen 1 module for a Gen 2 system?

The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item. Please ensure the original item is in its original, uninstalled condition. Once we receive and inspect the returned unit, we will notify you of the approval or rejection of your refund, which you can then apply toward the purchase of a different generation module.

Returns Policy

AutoRustWarrior Return Policy

At Auto Rust Warrior, customer satisfaction is our top priority. The AutoRustWarrior Return Policy outlines a straightforward process for eligible returns and warranty support.

1. How the AutoRustWarrior Return Policy Works

You may return eligible, uninstalled parts within 30 days of delivery. To start, simply contact our support team at autorustwarrior@gmail.com to request a Return Merchandise Authorization (RMA) number.

Please note: Returns sent without an approved RMA number will not be accepted and will be returned to sender at your expense.

2. Return Criteria

All components must meet these criteria to qualify under the AutoRustWarrior Return Policy:

• Original Packaging: Parts must arrive in their original, undamaged packaging.

• Like-New Condition: Product cannot be returned if installed, mounted, altered, scratched, or with any modified wiring (including cutting, crimping, or stripping).

• Documentation: Clear photos of both the shipping box and part may be required before issuing an RMA.

3. Shipping Your Return

Upon approval, you’ll receive the designated return shipping address and complete instructions.

• Prepaid Labels: Provided only for damaged, defective, or error-related returns.

• Standard Returns: For other returns, the customer covers all return shipping costs.

4. Fees and Refunds

• Restocking Fee: A 15% restocking fee applies to all non-error returns.

• Non-Refundable Items: Labor charges, service fees, or third-party expenses are not refunded.

• Processing Time: Refunds are issued within 7–10 business days after inspection.

5. Warranty Claims

If your product was installed and is malfunctioning, please contact us at autorustwarrior@gmail.com. Approved warranty claims will be resolved by providing a replacement unit at no extra cost. These do not require the product to be uninstalled to qualify.

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For more details, please review our Shipping Policy.

Have questions about the AutoRustWarrior Return Policy? Contact our support team anytime at autorustwarrior@gmail.com, or visit our official website.

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